Refund policy
Return and Refund Policy
At EtchedWorks, every custom engraved or etched item is produced specifically for the customer. Because personalized products cannot normally be resold, the following policy applies to all custom orders.
Custom Products Are Final Sale
All personalized, engraved, etched, monogrammed, custom-designed, or made-to-order products are final sale once artwork has been approved or production has begun.
We do not accept returns, exchanges, or refunds for:
- Change of mind or buyer’s remorse.
- Incorrect spelling, dates, names, wording, logos, or other information supplied by the customer.
- Errors that appeared on an artwork proof approved by the customer.
- Selecting the incorrect product, size, quantity, design, or personalization.
- Minor variations in engraving, etching, placement, glass, bottle, material, or finish that are normal characteristics of custom production.
- Orders that arrive after a customer’s desired date when no written guaranteed delivery date has been confirmed by EtchedWorks.
Shipping Damage or Incorrect Items
Please contact sales@etchedworks.com within 48 hours of delivery with your order number and photographs of the item, shipping carton, interior packaging, and shipping label.
Keep the item and original packaging until our review is complete. Please see our Shipping & Delivery Policy for the claim process.
If an item arrives damaged, defective, or materially different from the approved artwork due to our error, contact us promptly. We review each issue individually, on a case-by-case basis, and determine an appropriate repair, replacement, or refund. Please contact us before returning any item.
Customer-supplied errors shown in an approved proof are not production errors. Nothing in this policy eliminates rights or remedies that cannot legally be waived.